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Case Study: Ledgewood Barbershop
Ledgewood Barbershop was overwhelmed by constant phone calls. Staff were missing walk-ins and struggling to keep up with in-shop customers. HoldBot automated 85% of their calls with a 91% success rate in just the first month, freeing staff to focus on what mattered most — their clients.
The Problem
Pain Points:
Before HoldBot, Ledgewood’s daily operations were slowed down by phone interruptions:
- Barbers pulled away from clients mid-service to answer calls.
- Customers left on hold or hung up without booking.
- Missed calls meant lost revenue and empty time slots.
- No coverage after hours, so potential bookings slipped away.
- Staff stress increased, juggling in-chair clients and ringing phones.
The Goal
The goal:
The goal was simple: give barbers their time back and ensure customers never wait on hold again. Ledgewood needed a solution that could:
- Eliminate missed calls and prevent lost business.
- Streamline appointment booking without pulling barbers away from the chair.
- Deliver instant answers to common questions like hours, services, and pricing.
Provide coverage 24/7, including after hours, so every customer is taken care of.
The solution
The solution
HoldBot stepped in as a 24/7 virtual receptionist for Ledgewood Barbershop. Every call is now answered instantly, whether it’s a booking, a question about hours, or a request for a specific barber.
- Seamless booking: Customers schedule appointments without waiting on hold.
- Instant answers: Hours, pricing, and common questions are handled automatically.
- Focus restored: Barbers stay with clients instead of juggling the phone.
No missed calls: Even after hours, callers get the information they need.
Out of 113 inbound calls, HoldBot handled 96 on its own while just 17 were transferred to staff. That’s an 85% call reduction, giving staff more time to focus on in-shop customers.
Of 113 inbound calls, HoldBot successfully completed 103 with only 10 failing or misdirected. This equals a 91% success rate, proving HoldBot can reliably resolve customer needs without staff involvement.
Testimonal
From X at Ledgewood:
HoldBot is now the shop’s first line of defense, taking over every customer interaction on the phone. It schedules appointments, provides walk-in availability, and instantly answers common questions about hours, pricing, and barber availability. By handling these tasks in real time, HoldBot ensures every caller gets immediate help while the barbers stay focused on delivering great service. Even when a follow-up is needed, HoldBot seamlessly captures caller details so nothing slips through the cracks.