Case Study: Ledgewood Barbershop
Ledgewood Barbershop was overwhelmed by constant phone calls. Staff were missing walk-ins and struggling to keep up with in-shop customers. HoldBot automated 85% of their calls with a 91% success rate in just the first month, freeing staff to focus on what mattered most — their clients.
The Problem
Pain Points:
Before HoldBot, Ledgewood’s daily operations were slowed down by phone interruptions:
- Barbers pulled away from clients mid-service to answer calls.
- Customers left on hold or hung up without booking.
- Missed calls meant lost revenue and empty time slots.
- No coverage after hours, so potential bookings slipped away.
- Staff stress increased, juggling in-chair clients and ringing phones.
The Goal
The goal:
The goal was simple: give barbers their time back and ensure customers never wait on hold again. Ledgewood needed a solution that could:
- Eliminate missed calls and prevent lost business.
- Streamline appointment booking without pulling barbers away from the chair.
- Deliver instant answers to common questions like hours, services, and pricing.
Provide coverage 24/7, including after hours, so every customer is taken care of.
The solution
The solution
HoldBot stepped in as a 24/7 virtual receptionist for Ledgewood Barbershop. Every call is now answered instantly, whether it’s a booking, a question about hours, or a request for a specific barber.
- Seamless booking: Customers schedule appointments without waiting on hold.
- Instant answers: Hours, pricing, and common questions are handled automatically.
- Focus restored: Barbers stay with clients instead of juggling the phone.
No missed calls: Even after hours, callers get the information they need.
Out of 113 inbound calls, HoldBot handled 96 on its own while just 17 were transferred to staff. That’s an 85% call reduction, giving staff more time to focus on in-shop customers.
Of 113 inbound calls, HoldBot successfully completed 103 with only 10 failing or misdirected. This equals a 91% success rate, proving HoldBot can reliably resolve customer needs without staff involvement.
Testimonal
From Hank at Ledgewood:
"Our shop can get very busy and it can be challenging to fulfill the role of a receptionist and your barber duties at the same time. HoldBot has really helped us streamline the shop and address the needs of our customers in a more efficient manner!"